Customer Relations Associate - Chat & Voice Work From Office

Job Description

Dear Candidates, Start your career with a renowned multinational BPO company. Make a difference and build a fulfilling career with our award-winning global company. As a Customer Service Representative at our Ahmedabad, Mumbai and Jaipur office, youll be instrumental in bringing a personal touch to our business. Option; 1 (International Voice Specialist) Permanent Work From office - Mumbai Starting CTC: INR 30,000 per month Maximum CTC: INR 41,000 per month Option; 2 (International Chat - Service Process - 100% Non Voice) WFO/WFH/Hybrid - Ahmedabad Work From Office for 6 months at the Ahmedabad site. After this period, the company will evaluate if the candidate can work independently without supervision before allowing them to work from home. Starting CTC: INR 23,200 per month Maximum CTC: INR 32,000 per month Housing benefit: INR 6,000 per month while working on-site. This benefit will not be provided once the candidate transitions to remote work. Option; 3 (International Chat - Sales Process - 100% Non Voice) Permanent Work From Office - Ahmedabad Starting CTC: INR 26,000 per month Maximum CTC: INR 35,000 per month Profile: International Customer Operation - Voice/Chat/Sales/Service Process - (Depends upon interview) Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Reach out for more information; 7085219935/7005735636 nagaland@talentacquaintance.com