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Customer Service Manager Orange Business Services

6.0 - 9.0 years

6 - 9 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

To have overall accountability for the Quality of solutions provided to multinational Customers (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy. Ensure all internal and external stakeholders agree and understand roles and responsibilities. Ensure full compliance of agreed solutions and services to meet customer needs; proactive monitoring of agreed SLAs in order to deliver exceptional service and acknowledged customer value. Focus on beating the target. Ensure successful program management through coordinated management of a po...

Posted 5 months ago

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