Customer Experience Assisted Sales

Role & responsibilities

• Handle customer interactions through inbound and outbound calls and chat.

• Understand customer requirements, preferences, and concerns through effective probing.

• Recommend suitable products based on customer needs.

• Explain product features, benefits, pricing, offers, and policies accurately.

• Handle customer objections and provide relevant solutions.

• Follow up with leads at the right intervals to drive conversions.

• Maintain a strong focus on sales conversion and revenue generation.

• Ensure a smooth and positive customer experience throughout the sales journey.

• Maintain accurate customer and lead information in the CRM.

• Follow defined sales processes, scripts, and quality standards.

• Coordinate with relevant internal teams wherever required to resolve customer queries and facilitate order closure.

• Consistently achieve assigned sales, conversion, and productivity targets.

• Maintain high-quality customer interactions across both calls and chats.

Preferred candidate profile

• Candidates strictly from BPO/BPM industry or in customer support roles

• Should have a minimum of 1-2 years of experience.

• Good verbal and written communication skills.

• Candidate should be aware of 1-2 CRM / ERP tools

• Strong customer-handling and interpersonal skills.

• Ability to understand customer needs and recommend the right solution.

• Comfortable working in a target-driven environment.

• Strong persuasion, negotiation, and objection-handling skills.

• Basic knowledge of CRM and computer applications.

• Willingness to learn and adapt to sales processes and products.

• Regional language proficiency will be an added advantage.

• Prior experience in Inside Sales, Telecalling, Chat Sales, or Retail Sales will be an added advantage.

Who Can Apply?

• Candidates with strictly 1-2 years of experience. Experienced candidates from a customer handling role will be highly preferrable.

• Candidates from Customer Experience Background / BPO industry.

• Regional language proficiency will be considered an added advantage.