Customer Care Executive/Front office Executive

Ayush Ortho is looking for a dedicated and customer-focused Customer Care Executive to join our team. If you have excellent communication skills, a positive attitude, and experience in handling patient or customer interactions, we'd love to hear from you.

Key Responsibilities:

• Handle inbound and outbound calls professionally.
• Assist patients with appointment bookings, rescheduling, and general inquiries.
• Provide accurate information about hospital services and guide patients accordingly.
• Address patient concerns and ensure timely resolution or escalation.
• Maintain patient records and update information in the system.
• Coordinate with doctors and other departments to ensure a smooth patient experience.
• Follow up with patients regarding appointments, feedback, and service quality.

Requirements:

• 1–3 years of experience in Customer Care, Front Office, Call Centre, or Patient Relations.
• Excellent verbal and written communication skills in Tamil. Knowledge of English is preferred.
• Good interpersonal and problem-solving skills.
• Basic computer knowledge and familiarity with MS Office.
• Ability to multitask and work in a fast-paced environment.
• Experience in a hospital or healthcare setting is an added advantage.

What We Offer:

• Competitive salary based on experience.
• Supportive and professional work environment.
• Opportunities for learning and career growth.

If you are passionate about delivering exceptional customer service and creating a positive patient experience, apply today and become a part of the Ayush Ortho team!

Pay: From ₹15,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Work Location: In person