Customer Care Executive – Voice Process

Customer Care Executive – Voice Process

Company: Cogent E-Services Limited
Location: Whitefield, Bengaluru, Karnataka
Job Type: Full-Time
Work Mode: Work From Office
Joining: Immediate joiners preferred

Job Summary

Cogent E-Services Limited is hiring Customer Care Executives for a voice process role. Candidates will handle customer calls, respond to queries, provide product and service information, and assist customers with their concerns.

Freshers and experienced candidates are welcome to apply.

Key Responsibilities

• Handle customer calls and respond to queries.
• Provide accurate information about products and services.
• Assist customers with resolving their concerns.
• Maintain customer records and update information in the system.
• Follow company procedures and quality standards.
• Work towards assigned customer service and sales targets, where applicable.

Eligibility Criteria

• Qualification: Minimum 12th pass.
• Experience: 0–3 years; freshers can apply.
• Age: 18–30 years.
• Languages: English and Hindi.
• Basic computer knowledge is required.
• Good verbal communication and customer-handling skills are preferred.

Salary and Benefits

• Monthly Salary: ₹20,000–₹23,000.
• Performance-based incentives, as applicable.
• Paid training.
• Day shift.

Employment Details

• Full-time, on-site position.
• Work location: Whitefield, Bengaluru.
• Immediate joining preferred.

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person