customer care executive

Job Title: Executive Customer Care

Work Location/Area: Bangalore

Department: Customer Relationship Management

Sub Department: Customer Support

Reports to: Edwin

Key Relationships: Marketing, CRM, People Experience.

Position Type: Full-time

• Manage Customer interactions across various support channels, including incoming and outbound calls, retentions, inside sales, lead conversion, marketing surveys calls, emails, WhatsApp, and social media. Identify and assess customer needs to provide efficient support.
• Customer Orientation and ability to adapt and respond to various types of customer issues. Showcase strong communication skills and the ability to manage multiple tasks simultaneously.
• Build sustainable relationships with customers through open and interactive communication, addressing inquiries and escalating complex issues to the appropriate team for rapid resolution.
• Call potential customers to promote products and services, convert leads, and follow up to build relationships, understand their needs, and turn them into long-term customers.
• Accurately document all customer interactions, including inquiries, complaints, comments, and actions taken, within the CRM system. Ensure proper tracking and resolution of issues.
• Continuously take steps to improve customer satisfaction and overall experience through proactive engagement and prompt issue resolution.

• Experience in a call-center environment
• Strong written and verbal communication skills
• Exceptional problem-solving ability, backed by good judgment
• Strong communication skills, including active listening.
• Ability to multitask, manage time, and prioritize
• Ability to work individually and as a team member
• Experience in customer retention, sales, and customer service roles is a plus.
• Solid understanding of the sales process and customer retentions.