Customer Care Executive - International Voice Process

Job Description: Customer Service Executive (International Voice Process)

Customer Service Executive

Key Responsibilities

• Handle inbound customer calls and provide prompt, accurate, and professional assistance.
• Resolve customer queries and concerns while maintaining a high level of customer satisfaction.
• Process customer requests and transactions efficiently and accurately.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve customer issues effectively.
• Meet productivity, quality, and performance targets.
• Identify and escalate complex issues to the appropriate teams when required.

Preferred Skills

• Experience in inbound customer support processes.
• Knowledge of transaction processing, reconciliation, and quality control procedures.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask and manage workload effectively.
• Strong interpersonal and teamwork skills.

Experience

• 2 to 5 years

  of relevant experience in an

  International Voice Process (US Calling)

  .

Education

• Graduate in any discipline.

Shift

• Flexible to work in rotational shifts and night shifts as per business requirements.

Compensation & Benefits

• Salary:

  Up to

  5.16 LPA

• Transportation:

  Both-side cab facility provided.

Key Requirement

• Candidates must have a minimum of

  2 years of experience in an International Voice Process (US Calling)

  profile with exposure to

  inbound customer support operations

  and

  transaction processing

  .

Looking for Immediate Joiners

bhawana.sharma@rsystems.com or ping at 9643475169

Regards,

Bhawana