Customer Care Executive - From Chennai-US Shift

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Excella Business Services

0 - 2 years

1 - 3 Lacs

Chennai

Posted:5 days ago

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Job Description

Handle inbound and outbound calls with prospective clients.

Conduct initial information gathering and case screening using approved intake procedures and scripts.

Explain the client intake process clearly and professionally.

Schedule consultations with attorneys and legal representatives.

Maintain accurate records, client information, and call notes within CRM systems.

Follow up with prospective clients regarding consultations and required documentation.

Provide compassionate support while handling sensitive and confidential mattersRole & responsibilities

Preferred candidate profile

Skills Required

Customer service Customer care Retention Customer support

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Job Type

Full Time

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Customer Care Executive - From Chennai-US Shift