Customer Care Executive

To remain well-groomed as per company policy.

 Handling telephonic inquiries of the patients and keeping a record of the

same.

 Booking new and follow-up appointments of the patients online and

directly in Palash

 Calling patients, who missed their first and follow-up appointments for

the next appointment and reason for missing the same.

 Greeting and welcoming the patients/guests/consultants both voice and

face-to-face.

 Assisting patients to fill-up the registration form and then registering

patients in Palash

 Collecting payments and generating receipts for the patients.

 Preparing patients file (IVF files + Lab reports + SA report) for the next

day appointments and informing same to consultants.

 Retrieving lab reports from the lab at regular interval and arranging the

same in the alphabetical order.

 Following the patient flow as per standards and coordinating the same

with other roles in the center.

 Scheduling appointments of the patients in a way which helps in

minimizing patient waiting time in the system.

 Managing the patients waiting time in peak hours

 Managing the clinic ambience and display (Sound/Sight/Smell & Display

on television, brochures, standee, and notices)

 Encouraging patients to fill up the OPD patient feedback forms and

collecting the same from the patients.

 Obtaining and entering new patient demographics

 Reviewing all forms for accuracy and completion according to Canter

policies prior to accepting

 Billing for the patients and closure of account on daily basis before

leaving.

 Collecting feedback forms from the patients and documenting the same.

End of the day preparing and analyzing reports to manager (feedback and

other reports).

 Appointment booking and follow ups for OPD patients.

 Rescheduling of the OPD appointments.

 Daily reports sending it to all concern department.

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person