Customer Care Executive-Escalation

Core Responsibilities

• Multi-Channel Communication: Respond to customer questions, orders, and feedback via phone, email, live chat, and social media. Simplicant +2
• Technical Troubleshooting & Problem Solving: Diagnose product malfunctions, walk users through features, and provide actionable solutions. Workable +3
• Complaint Resolution: Address customer dissatisfaction, process returns or refunds, and de-escalate sensitive service issues. Bureau of Labor Statistics (.gov) +2
• Account & Transaction Management: Open and close accounts, update billing details, and assist with order processing through platforms like Helpware.
• CRM & Record Keeping: Log interaction history, track ticket progress, and maintain accurate data inside customer relationship management systems. Indeed +2
• Cross-Department Collaboration: Relay product bugs to engineering, share customer feature requests, and align with sales or billing teams. MultiplyMii +2
• Product & Service Education: Teach users how to get the most value out of company offerings to improve long-term loyalty.
• Looking for experience candidates
• Fluency in English/Telugu/Hindi

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person