Customer Account Manager

Company Description

NowFloats is focused on improving local online discovery for small and medium businesses by structuring their information so it is easily found by nearby consumers. The company uses a patent-pending location-based SEO approach to help businesses appear in relevant local searches. One of its core products relies on an organic discovery model with automated search engine optimization, while another combines this with inorganic channels such as Google Ads and Facebook ads for faster results. To deepen customer engagement, NowFloats also offers RIA, a Relationship Intelligence Agent that helps businesses maintain ongoing connections with their customers with minimal manual effort. This blend of technology and marketing support aims to drive measurable growth for SMB clients.

Job Summary

We are looking for a target-driven Account Manager to manage existing customers, drive renewals, improve retention, and ensure customer satisfaction. The candidate should have a basic understanding of

SEO and digital marketing to communicate the value of our SaaS-based platform effectively.

Experience: 2–5 Years

Industry: SaaS / Digital Marketing

Key Responsibilities

• Manage existing customer accounts and achieve monthly renewal and retention targets.
• Proactively follow up on upcoming renewals and identify at-risk customers to prevent churn.
• Build strong customer relationships through regular calls and follow-ups.
• Understand customer concerns and coordinate with internal teams for issue resolution.
• Explain SEO, website performance, keywords, and digital marketing benefits to customers.
• Drive product adoption, upgrades, and add-on sales.
• Maintain accurate CRM records and renewal reports.

Required Skills

• 2–5 years of experience in account management, renewals, or customer retention.
• Basic knowledge of SEO, digital marketing, and website performance.
• Understanding of SaaS products and subscription models.
• Strong communication, negotiation, and objection-handling skills.
• Target-oriented approach with good customer relationship management skills.

Key KPIs 

• Renewal target achievement and customer retention.
• Reduction in customer churn.
• Customer engagement and satisfaction.
• Upselling and cross-selling performance.

Pay: ₹15,000.00 - ₹35,000.00 per month

Application Question(s):

• Current CTC
• Notice Period
• Expected CTC

Work Location: In person