CS-OTC Associate

To work as an integral part of the OTC department by providing outstanding customer service to our internal and external customers. The associate will be responsible for: Providing efficient, timely, and accurate service to Elsevier stakeholders in creating/managing agreements and coordinating the invoicing of electronic products Working with regional departments and other stakeholders (sales, business Controllers & Print fulfillment Team, etc.) to ensure that contractual obligations to/from customers are met and that the processes are followed according to the requirements Accurately and timely processing of multi-year agreements according to the terms and conditions of the subscription agreement Act as the “go to” person within a department or function for questions and problems within his/her area of expertise. - We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .