Salesforce Service Cloud BA Pradeepit Consulting Services

3.0 - 8.0 years

5 - 7 Lacs

Remote, , India

On-site

Salesforce Service Cloud hands on and Amazon Connect good to have BA Skills (User Stories, JIRA, Agile Methodology) Experience using Salesforce or similar CRM Products to develop client or business solutions Hands on experience configuring Salesforce or similar CRM Product, including workflows, Work with clients and end-users to gather, understand, and define business requirements. Good to have any Salesforce certification. Hands-on Experience in automation such as Workflow, Process builder, and Flows (In- depth knowledge is Mandatory) Evaluate and incorporate new technologies into new and existing frameworks and solutions as applicable Collaborate with and mentor members of the team and other co-workers Participate in key meetings with clients including requirement sessions, system demos user acceptance testing, and end-user training. Good to have coding skills but not mandatory Must have experience in handling multiple projects and deliver them on time. Excellent communication skills and ability to communicate at all levels of the organization Ability to translate business requirements into technical deliverable Strong Experience in working with Data management tools Strong documentation, prioritization and training skills.

Posted 1 month ago

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