CRM Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Okhae Electronics Pvt Ltd

3 - 5 years

3 - 5 Lacs

India

Posted:14 hours ago

Job Description

Job Description – CRM Executive

Industry: Automobile
Experience: 3–5 Years

Job Summary

We are looking for a customer-oriented CRM Executive with experience in the automobile industry to manage customer relationships, handle queries, coordinate with sales and service teams, and ensure a smooth customer experience.

Key Responsibilities

Manage customer interactions, inquiries and regular follow-ups.
Maintain customer records and follow-up details in CRM software.
Handle customer complaints and ensure timely resolution.
Coordinate with sales and service teams for customer requirements.
Manage customer retention and post-sales follow-ups.
Monitor customer feedback and work towards improving customer satisfaction.
Prepare customer-related reports and maintain CRM data.

Required Skills & Qualifications

Graduate in any discipline; MBA will be an added advantage.
3–5 years of experience in CRM or customer relationship management.
Automobile industry experience is preferred.
Hands-on experience with CRM software and MS Excel.
Excellent communication and customer-handling skills.
Fluency in English (spoken and written) is a must.
Strong coordination, problem-solving and follow-up skills.

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person

Skills Required

CRM Sales and Service Customer Experience Follow UPS CRM Software Customer Complaints Customer Retention Post Sales Customer Satisfaction Customer Relationship Management MS Excel Customer Handling

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Job Type

Full Time

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CRM Manager