Critical Incident Manager TechWise Digital

5.0 - 12.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Critical Incident Manager, you will be responsible for overseeing the end-to-end management of major incidents across business-critical systems and services. Your role will involve ensuring timely resolution, effective stakeholder communication, and continuous improvement of incident management processes to minimize business impact and enhance service reliability. Key Responsibilities: - Act as the single point of accountability during major incidents, coordinating between technical teams, vendors, and business stakeholders. - Drive incident triage, root cause identification, and escalation as needed. - Ensure accurate, timely updates are communicated to stakeholders, inc...

Posted 2 months ago

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Major Incident Managers (MIM) Bangalore Pune Hyderabad IT Companies White Horse Manpower Consultancy

2.0 - 7.0 years

4 - 7 Lacs

Hyderabad, Pune, Bengaluru

Work from Office

Take ownership of major incidents, ensuring rapid resolution minimum downtime Coordinate with technical business teams to troubleshoot restore services Facilitate bridge calls war rooms during critical outages Provide timely accurate communication Required Candidate profile Ensure all incidents are logged, updated, and closed within defined SLAs Participate in service improvement plans and proactive risk assessments Experience with ITIL processes Perks and benefits Perks and Benefits

Posted 5 months ago

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