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Accenture in India
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Conversational AI Consultant

Conversational AI Consultant

Accenture in India

3 - 7 years

0 Lacs

karnataka

Posted:1 month ago| Platform: Shine logo

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Skills Required

machine learning deep learning nlp python r sql gen ai ai

Work Mode

On-site

Job Type

Full Time

Job Description

As a Data Science Consultant specializing in the Contact Center domain, you will be an integral part of our innovative Data Science team dedicated to utilizing advanced analytics to transform customer interactions through data-driven intelligence. Operating within the Marketing Analytics team, our primary focus lies in optimizing contact center operations by harnessing the power of machine learning, natural language processing (NLP), and advanced analytics. Your role involves delving into customer conversations, predicting user behavior, and enhancing self-service capabilities to minimize call transfers and enhance overall satisfaction levels. We are involved in constructing conversational AI models, real-time recommendation systems, and predictive analytics solutions that significantly impact business outcomes. By merging AI-driven insights with marketing strategies, we empower proactive customer engagement, personalized experiences, and operational efficiencies across diverse touchpoints. If you possess a strong passion for addressing real-world customer experience challenges through data science solutions, this team is the perfect fit for you. As a member of our Data Science team, you will be pivotal in leveraging Generative AI and Machine Learning to optimize contact center operations and enhance customer experiences. Your key responsibilities include: - Developing and refining Generative AI models to enhance customer interactions, automate responses, and improve self-service capabilities. - Creating and implementing ML models for a variety of use cases, such as intent classification, sentiment analysis, and predictive analytics. - Conducting customer segmentation and behavioral analysis to identify patterns, customize recommendations, and drive targeted engagement strategies. - Enhancing conversational AI workflows by refining intent recognition, response generation, and real-time decision-making. - Analyzing extensive customer interaction data to extract actionable insights and enhance business strategies. - Collaborating with cross-functional teams, including engineering, product, and marketing, to integrate AI-driven solutions into existing platforms effectively. This role presents an exciting opportunity to work with cutting-edge AI and data science techniques, making a tangible impact in the contact center domain.,

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Conversational AI Consultant