Fraud Supervisor - Claims Alumni Career Site

2.0 - 6.0 years

0 Lacs

karnataka

On-site

You are a natural leader who always prioritizes the best interests of customers and colleagues, inspiring others to do the same. By joining our dynamic team, you will have the opportunity to make a meaningful impact by leading your team to create exceptional customer experiences that foster long-lasting relationships. As a Supervisor, you will oversee a team of dynamic individuals who are proactive, adaptable to change, positive in their approach, and accountable for their actions. They excel in delivering outstanding customer service, even in challenging situations, by offering innovative solutions and premium products. Your responsibilities will include: - Developing and guiding a team of Specialists - Setting an example and providing coaching on key behaviors to drive positive outcomes - Managing team performance and conducting performance reviews - Recruiting and retaining top talent - Promoting inclusion and diversity within the team - Handling employee and escalated customer issues with urgency and efficiency - Ensuring team productivity and meeting deadlines consistently Key qualifications, skills, and capabilities required for this role include: - At least two years of management experience, preferably in a similar setting - Comfort working in a phone-based customer service environment - Proficiency in using various browsers, tabs, and instant messaging tools - Familiarity with Windows Operating Systems and Microsoft Office applications - Strong delegation, conflict resolution, and prioritization skills - Ability to contribute to strategic execution and make independent decisions - Compliance with regulatory standards and departmental procedures - Focus on risk management and control initiatives Preferred qualifications, skills, and capabilities include: - Advanced proficiency in MS Office Suite applications - High School Diploma or equivalent (Bachelor's degree preferred) - Effective verbal and written communication skills - Ability to influence internal and external stakeholders - Experience in relationship management Please note that work schedules may vary, including evening and weekend shifts.,

Posted 4 days ago

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