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Customer Support & Service Specialist Cepheid

3.0 - 7.0 years

0 Lacs

haryana

On-site

As a Customer Technical Support & Service Coordination Specialist at Cepheid, you will be responsible for providing remote product support to customers requiring assistance with instrumentation, LIS, software, hardware components, and Assays sold and distributed by Cepheid. Your role in the Technical Support Team involves serving as the technical expert in Cepheid's Customer Care experience, providing solutions to customer issues remotely via phone, email, and web. You will also log and maintain all customer queries/complaints in CRM. Additionally, you will support coordination activities to facilitate on-site intervention by Field Service Engineer. In this role, you will have the opportunit...

Posted 1 month ago

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