Contractor

Job Description

Country/Region: IN Requisition ID: 26596 Work Model: Position Type: Salary Range: Location: INDIA - NOIDA- BIRLASOFT OFFICE Title: Contractor Description: Area(s) of responsibility 8-10 years of experience as a Salesforce ServiceMax Technical lead will be responsible for integrating SFDC, ServiceMax with external systems by using webservices (SOAP API, REST API) etc., Requires a results driven individual who has worked as Technical Lead providing customization, development, and integration support for ServiceMax Projects. Working experience of 2 full projects on ServiceMax with Dataguide for SMax Web and SMax-Go Mobile app o Features of Work Orders, Repairs, Service Contracts, Installed Assets, Technicians and PM o Defining Forms using complex question types including tabular, matrix questions and render on work order depending on its state in the lifecycle o Define branching logic at the form, section or question level o Incorporate ServiceMax data into form variables and use it for logic, validation and mapping o Track all available forms and Manage version history o Defining Form Actions to automate as per business logic & update SMax data when form is submitted o Define what data from ServiceMax records/ DataGuide Forms to Integrate in output documents (PDF) o Support multiple languages in output documents Deliver full lifecycle Salesforce implementations from inception to roll-out with the ability to lead and manage developers (internal, partner, and clients) Work with client business users and IT executives to identify and define the business & technical solution architectures to fulfill the client’s business needs, propose designs and secure signoff Integration experience with Salesforce.com components including but not limited to API’s, APEX Web Services, Apex Call Outs, outbound messaging, SSO, and data loaders. Familiar with common middleware applications such as Cast Iron, Web Methods, and Informatica Support clients and internal consultants with master data management best practices Develop documentation (Business Requirements, Solution Design Documentation, Technical Design Documentation, Support Documentation, Architecture Diagrams) Translate complex technical issues into terms that can be understood by business users and Executive Sponsor Balance and prioritize multiple concurrent projects with minimal input from management. Ability to document client requirements and translate solutions for the requirements, leveraging both configuration, customization, and integration as required to meet the client requirements. Proven experience in overseeing the direction, development, and implementation of SFDC CRM software solutions.