Content Writer AI Center of Excellence

Introduction Mission: The Infrastructure AI Center of Excellence (COE) is a dedicated team of technical professionals focused on leveraging AI to empower IBM Infrastructure employees to be more effective in their jobs or improve customers experience when they interact with IBM. We along with the AI Guild serves as a vehicle for knowledge sharing, collaboration, & skill development related to AI. Our core objectives are VELOCITY and SAFETY. We want to help roll out AI projects as quickly as possible, while also ensuring that they are done safely and while operating within the guardrails for AI usage within IBM. Your role and responsibilities Your Role and Responsibilities Develop and maintain clear, concise documentation for AI Center of Excellence (IBM Infrastructure). Publish comprehensive, customer-facing technical documentation including concept, reference, and task-oriented documentation for product interfaces (UI, CLI, and API). Collaborate with developers, designers, project managers, and support teams to gather technical information and proactively document new features and updates. Adhere to IBM style guides, consistently maintaining high-quality standards. Manage GitHub content repositories, ensuring regular updates to reflect service changes, new documentation, and customer feedback. Utilize tools such as Visual Studio Code, Acrolinx, GitHub, Jira, Slack, Figma, OneDrive, and others to communicate with teams and produce documentation. Review and understand source materials to draft initial versions of new or updated features. Host technical reviews and test procedures to ensure that the content is technical accurate. Required education Bachelors Degree Required technical and professional expertise Required Technical and Professional Experience Strong technical writing skills. Proficiency with documentation languages, tools, and content management systems, such as Markdown and GitHub. Effective communication skills: verbal, written, and oral. Ability to work collaboratively in a fast-paced environment. Skilled in deciphering technical documents and writing from a user perspective, explaining the features in a manner easily understood. Capacity to quickly adapt to new tools in the constantly evolving environment and deliver high-quality work on time. Preferred technical and professional experience Preferred Technical and Professional Experience Knowledge about Cloud technologies and emerging AI trends.