Consumer Platforms-Hyderabad-Call Center Representative-Digital Operations - Specialist

PLATFORM SOLUTIONS In Platform Solutions (PS), we power clients with innovative and customer-cantered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering operations, and risk management: • Transaction Banking, a cash management and payments platform for clients building a corporate treasury system • Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers • Merchant Point-of-Sale Lending, a platform that provides custom credit financing for home improvement merchants to offer directly to their customers • ETF Accelerator, a platform for clients to launch, list and manage exchange-traded funds

Asset Management Operations

HOW YOU WILL FULFILL YOUR POTENTIAL

• Determine action required based on established procedures to protect the Bank’s assets, work with

supervisor on handling more complex cases

• Investigate and initiate chargeback basis customers concern, and document actions taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
• Eye for detail in investigations and identification of fraudulent activities
• Knowledge of chargeback reason codes
• Prearbitrate disputes that may need potentially more evidence from the acquirer bank
• Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
• Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required

Asset Management Operations

SKILLS & EXPERIENCE WE’RE LOOKING FOR

BASIC QUALIFICATIONS

• Minimum graduation
• 1-2 years in disputes and chargeback process
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
• Strong understanding of the customer service experience
• Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast –

paced environment

PREFERRED QUALIFICATIONS

• Bachelor’s Degree
• Fraud experience in financial services environment