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Technical Customer Support Mazenet solution

1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

The role of Process Executive at our organization in Hyderabad involves providing response, diagnosis, resolution, and tracking of customer support queries via phone, email, chat, and social media platforms. You will be required to have knowledge of Google's Workspace/cloud product and maintain response and resolution speed as per defined SLOs. Ensuring high customer satisfaction scores, adherence to quality standards in 90% of cases, and utilizing existing knowledge base for root cause assessment are key responsibilities. Additionally, you will be expected to provide bug progress summaries to customers, handle escalations, and offer consults for case resolution. The role necessitates the ab...

Posted 5 months ago

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