Technical Customer Support Mazenet solution

1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

The role of Process Executive at our organization in Hyderabad involves providing response, diagnosis, resolution, and tracking of customer support queries via phone, email, chat, and social media platforms. You will be required to have knowledge of Google's Workspace/cloud product and maintain response and resolution speed as per defined SLOs. Ensuring high customer satisfaction scores, adherence to quality standards in 90% of cases, and utilizing existing knowledge base for root cause assessment are key responsibilities. Additionally, you will be expected to provide bug progress summaries to customers, handle escalations, and offer consults for case resolution. The role necessitates the ability to work effectively in a diverse environment, navigate cultural and language differences, and be an adept communicator. Applicants from the 2020, 2021, 2022, and 2023 batches of any degree with a consistent academic record of 50% in 10th, 12th, and UG are eligible. Candidates should not have more than a 2-year gap in education and should be willing to relocate anywhere in India, work in any shift, or domain. Strong written and verbal communication skills, excellent problem-solving abilities, analytical skills, sound business judgment, and industry knowledge are desired qualities. This is a full-time, permanent position with a CTC of INR 3.5 LPA and a training duration of 17 days. The role requires working in rotational shifts. The preferred education qualification is a Bachelor's degree, and candidates with 1 year of experience in technical support are preferred. Benefits include provided food, life insurance, and provident fund. The work location is in person. ,

Posted 1 day ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.