Consultant Workforce Experience - Learning and Enablement

Workforce Experience

Consultant

Responsibilities

• Develop and carry out the project approach and plan needed to fulfill client enablement needs
• Engage directly with clients through independently led meetings and workshops
• Manage a small team of learning experience designers, content developers, and change enablement consultants
• Advise client stakeholders and SMEs on learning design and change enablement approaches throughout project delivery
• Run workshops with client stakeholders, employee groups, and subject matter experts to collect data and record findings
• Conduct interviews with internal and external SMEs, stakeholders, and learners to capture and assess learning needs
• Deliver live training sessions and train-the-trainer programs
• Build customized change enablement and learning experiences based on stakeholder requirements
• Create experiential enablement tools, coaching frameworks, and interactive resources to encourage adoption and behavioral shifts
• Establish metrics, feedback mechanisms, and assessment approaches to track engagement, adoption, and long-term impact of change efforts
• Assist with AI readiness assessments and knowledge audits under senior direction
• Maintain, update, and track project workplans while providing status updates to clients

Requirements

• 12 to 18 years of total IT experience
• At least 7 years of instructional design experience and at least 5 years of hands-on change enablement expertise
• Minimum of 2 years working at a Big Four or boutique consulting firm
• At least 2 years using authoring tools (Captivate, Articulate Storyline and RISE, or Evolve) to build advanced adaptive learning content
• At least 3 years presenting and promoting ideas—both technical and non-technical—to clients or decision makers
• A degree in Organizational Change, Instructional Design, Adult Learning, or a similar field
• Demonstrated success delivering consulting services to organizations
• Background in designing and implementing AI-driven learning, content enablement, or agents
• Familiarity with AI-enabled workflow design, human-AI adoption models, and knowledge infrastructure practices
• Experience managing a small team of 3 to 5 people, including performance management and mentorship
• Ability to establish and sustain strong client relationships, convey consulting insights and recommendations, and manage expectations throughout engagements

Nice to have

• Proficiency in multimedia development and graphic design
• Certifications in Change Management
• Background in ensuring content meets usability standards, Section 508, and Web Content Accessibility Guidelines