3.0 - 5.0 years

8 - 10 Lacs

Mumbai, Mumbai (All Areas)

Work from Office

Key Responsibilities: Monitor and manage daily online sales operations through the company website. Respond promptly to customer inquiries related to products, orders, payments, and deliveries via live chat, email, and contact forms. Collaborate with the digital marketing and inventory teams to ensure accurate product listings, pricing, stock availability, and product descriptions. Follow up on website-generated leads and convert them into successful sales. Process and oversee online orders to ensure timely fulfillment and delivery. Track sales performance metrics and assist in generating regular sales reports and customer insights. Provide feedback and suggestions for continuous improvement of website functionality and customer experience. Promote cross-selling and upselling opportunities during online customer interactions. Assist in managing discounts, promotional codes, and seasonal marketing campaigns. Proactively identify and suggest business solutions to improve sales and operational efficiency. Exhibit excellent communication skills, a confident attitude, and a passion for customer engagement and sales. Required Skills & Qualifications: Bachelor's degree in Business, Marketing, or a related field. 13 years of experience in online or retail sales, with a focus on e-commerce platforms. Strong verbal and written communication skills. Working knowledge of website platforms and e-commerce tools. Familiarity with CRM systems and order management software. Tech-savvy with a high level of attention to detail. Excellent problem-solving skills and a customer-first mindset. Proven track record of using technology to enhance client engagement and drive order volume. Ability to work cross-functionally with internal teams to improve operational efficiency and revenue. Strong relationship-building capabilities and a professional demeanor. Preferred Skills: Experience in B2C e-commerce sales. Solid understanding of online consumer behavior, digital sales strategies, and e-commerce operations. Familiarity with SEO, Google Analytics, or other digital marketing tools. Basic graphic design or image editing skills for updating product visuals and content. Interested candidates are requested to share their cv on kriti@pkdadvisors.com or call 7905656423

Posted 1 month ago

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