Collections (o2C)- Analyst

Job Description

Role : Analyst Collections (o2C) Experience : 3- 5 yrs Shift : 4 pm 1 am Location : Kochi or ok for virtual for right skill set Responsible for service delivery of VIP customer ledgers and internal stakeholders Performance excellence: Maximize cash collections, active credit risk control, minimize aged debt and bad debt provisions, excellent customer service, minimize efficiency waste - Support on/offshore activities Dispute Management Dispute log and follow up on resolution with relevant owner Main point of contact for outstanding receivables Proactive problem solving on Order to Cash tasks: early billing, recurring issues and Purchase Order renewals Create and take ownership over awareness and alignment of Order to Cash benefits, dispute management support, Purchase Orders renewals and On Stop processes Responsibility for ensuring all billing is qualified out immediately and any discrepancies are reported straight away Order to Bill Assistance: Support on local printing requirements and info chasing, complete sanity check of invoices, ensure dispatch of invoices to the customers and tracking, held Order to Bill / Order to Cash meetings to ensure info is shared and ownership remains clear. Commercial contractual knowledge - Strong commercial awareness to confidently report, negotiate and influence internal and external stakeholders Escalation and communication with Finance team (Working Capital Team Manager/Sales Account Managers /Project Managers / Revenue Owners/ Billing Team) Focus on Customer and Account Management community engagement to enhance the service reputation of Alight Service driven, proactive approach to problem solving - conference calls, Purchase Order renewal, pre-due collection activities and a collaborative escalation process Stakeholder management Promote clear, regular two-way communication between both parties. Strategic Working Capital management - Assist to reduce payment delays and unbilled debt in line with target Purchase Order, O2c, Credit Control, Collections