Collection Executive - Soft Bucket

Collection Executive - Soft Bucket

2 to 3 years in Collections Soft Bucket or Hard Bucket

Bucket

Soft bucket Pre-due, X, B1, B2 (0-90 DPD)

Must Know

Collections CRM + Auto / Predictive Dialer

Education

Graduate preferred

Languages

KEY RESPONSIBILITIES

• Call allocated soft-bucket customers on the dialer and recover overdue.
• Make pre-due and due-date reminder calls to stop accounts from turning delinquent.
• Take firm Promise-to-Pay (date + amount) and follow up on PTP and broken PTP.
• Share payment links / UPI / NEFT details and confirm payment received.
• Update disposition, remarks, PTP and contact details in the CRM after every call.
• Capture the reason for non-payment and escalate disputed, skip or legal cases to the TL.
• Maintain the daily calling tracker and report EOD collection numbers.
• Follow RBI Fair Practices Code call only between 8 AM and 7 PM, no threats or abusive language.
  

REQUIREMENTS

• 2 to 3 years of collections calling experience with a bank, NBFC, fintech or collections agency.
• Hands-on work on a Collections CRM and an auto / predictive dialer is mandatory.
• Good negotiation, communication and follow-up skills.
• Basic MS Excel and computer knowledge.
• Target-driven, able to handle 120+ calls a day.
• Mandatory Qualification - The candidate must hold a valid DRA (Debt Recovery Agent) Certification. Candidates who do not currently hold the certification must complete the prescribed DRA course and certification on or before January 2027.