Collection Executive / Officer

Job Description

Job Title: Tele Collection Executive Location: ( Location): NIRMAN VIHAR (Near by Metro NAATHU SWEETS) Department: Collections Reports To: Collections Manager / Supervisor Job Summary: We are seeking a motivated and result-oriented Tele Collection Executive to join our dynamic collections team. The successful candidate will be responsible for contacting customers who have overdue payments, negotiating repayment terms, and ensuring the timely recovery of outstanding debts through efficient and professional phone communication. Key Responsibilities: Customer Communication: Make outbound calls to customers with overdue payments, maintaining a professional and courteous tone. Discuss the details of the outstanding balance and negotiate repayment terms and schedules. Provide solutions to customers in a timely and efficient manner to ensure payment collection. Build and maintain positive relationships with customers while maintaining professionalism. Offer alternative solutions or payment options to customers facing financial difficulties. Key Skills & Qualifications: Experience: Proven experience in tele-collections or tele-sales is preferred. Experience in customer service or a related field is a plus. Communication Skills: Excellent verbal communication and active listening skills. Ability to engage customers and negotiate effectively. Problem-Solving Skills: Strong ability to assess customer situations and propose realistic solutions for debt recovery.: Basic understanding of debt collection laws and regulations is a plus.. Strong work ethic and attention to detail. Ability to handle high-pressure situations with professionalism. Educational Requirements: Minimum Qualification: High School Diploma or equivalent (Bachelor’s degree is a plus). Certifications: DRA certificate will be an added advantage. Working Conditions: Full-time position. Regular working hours with the possibility of overtime based on business needs. Work from office (remote work options can be discussed, depending on company policy). Salary & Benefits: Competitive salary based on experience and performance. Incentive-based structure tied to collections success.. How to Apply: Interested candidates are invited to submit their resumes and can contact and whatsapp at the below mentioned no and mail id: 9810601282 , rknco19@gmail.com