Collection Executive

Job Description – Collection Executive

Company Name: Khushbu Auto Finance Limited (KAFL)
Job Location: Gurgaon, Haryana
Department: Collection
Designation: Collection Executive
Job Type: Full-Time

About Company

Khushbu Auto Finance Limited (KAFL) is a Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India (RBI) since 1999. The company specializes in financing three-wheeler vehicles and is committed to providing reliable financial solutions to its customers.

Job Summary

We are looking for a motivated and result-oriented Collection Executive for our Gurgaon location. The candidate will be responsible for collecting overdue loan installments, following up with customers, maintaining collection records, and ensuring timely recovery of outstanding dues while maintaining professional customer relationships.

Key Responsibilities

• Follow up with customers for timely repayment of loan installments.
• Collect overdue EMIs and outstanding payments as per company policies.
• Visit customers in the field for payment follow-ups and recovery.
• Maintain regular contact with customers through phone calls and personal visits.
• Identify overdue accounts and take appropriate follow-up actions.
• Maintain accurate records of collections, customer visits, and payment commitments.
• Achieve assigned collection and recovery targets.
• Coordinate with the branch team and reporting manager regarding collection activities.
• Handle customer queries related to pending payments and repayment schedules.
• Follow company policies and ethical collection practices.

Eligibility Criteria

• Education: Minimum 12th Pass; Graduate preferred.
• Experience: 1–3 years of experience in collections, loan recovery, or financial services preferred.
• Freshers with good communication and fieldwork skills may also apply.
• Basic knowledge of smartphones and collection reporting.
• Good communication, negotiation, and customer-handling skills.
• Willingness to travel locally for field collection activities.
• Knowledge of the Gurgaon local market will be an advantage.

Required Skills

• Customer relationship management
• Payment follow-up and recovery
• Communication and negotiation
• Fieldwork and time management
• Target-oriented approach
• Basic documentation and reporting

Compensation & Benefits

• Salary: As per company norms and candidate experience.
• Incentives based on performance and collection targets, as per company policy.
• Opportunity to grow within the organization.

How to Apply

Interested candidates can share their updated resume with the HR team.

Location: Gurgaon, Haryana
Company: Khushbu Auto Finance Limited (KAFL)

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person