CMDB Developer

• Develop and enforce CMDB policies, procedures, and standards.
• Define and maintain the CMDB scope, including identification and reconciliation of critical CIs.
• Establish and monitor CMDB performance metrics to ensure compliance with service level agreements (SLAs)
• Lead the discussions with stakeholders (internal and external)
• Provide resolutions for conflicts/ challenges
  

CMDB Design And Implementation

• Collaborate with stakeholders to define CMDB requirements and design.
• Configure and customize the CMDB tool to align with organizational needs.
• Implement and maintain CI relationships, hierarchies, and attributes.
  

CI Lifecycle Management

• Establish and maintain a process for CI identification, reconciliation, classification, and labelling.
• Coordinate and oversee the CI registration, verification, and documentation process.
• Ensure accurate and timely updates to the CMDB for all CI changes, including additions, modifications, and retirements.
  

Data Integrity And Quality

• Develop and implement data quality controls to ensure CMDB accuracy and completeness.
• Conduct regular audits to identify and resolve data inconsistencies or discrepancies.
• Collaborate with stakeholders to resolve data quality issues and improve data accuracy.
  

Change And Release Management Integration

• Collaborate with Change and Release Management teams to ensure CMDB is updated with approved changes and releases.
• Facilitate the impact analysis of proposed changes on CIs and related services.
• Provide CMDB data for change impact assessments and change advisory board (CAB) meetings.
  

Reporting And Analysis

• Generate and distribute Custom CMDB reports and dashboards to stakeholders.
• Analyse CMDB data to identify trends, patterns, and areas for improvement.
• Provide insights and recommendations for optimizing IT asset and configuration management processes.