Client Support Specialist Job (Remote)

About the job: Key responsibilities: 1. Respond to customer inquiries and provide technical support via email, phone, or chat in a timely and professional manner. 2. Identify and troubleshoot technical issues and escalate issues to the appropriate teams if necessary. 3. Provide accurate and complete information to customers, ensuring that their questions or concerns are addressed. 4. Document all customer interactions and resolutions in the appropriate systems. 5. Collaborate with other teams to ensure timely and effective resolution of customer issues. 6. Continuously improve customer service skills and technical knowledge to better serve customers and meet departmental goals. 7. Identify and report trends in customer inquiries and issues to management. 8. Participate in training sessions to stay up to date with new products and services 9. Handle other duties as assigned. Requirements: 1. High school diploma or equivalent required, bachelor's degree in a related field preferred. 2. 1-2 years of experience in a customer service or technical support role is preferred. 3. Excellent communication and interpersonal skills. 4. Ability to multitask and prioritize in a fast-paced environment. 5. Strong problem-solving skills. 6. Flexibility to work shifts, including evenings and weekends as needed. 7. Ability to work independently and as part of a team. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-06-18 23:59:59 Skills required: MS-Excel, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Quality Assurance/Quality Control (QA/QC) and Effective Communication Other Requirements: 1. Should have a laptop to work on. 2. Should be available to work from 8:00 in the morning. About Company: We at Embrate Technologies aim to expand the boundaries of the impossible & bridge the gap between education and technology. We focus on empowering educational institutions and relieving them from all the worries of the administrative process so that they can just focus on delivering high-quality education. Embrate takes care of all the administrative tasks & assists in repetitive resource-intensive activities through seamless automation, to help get the entire job done in a few clicks.