Client Support - Fixed Term (12 Months)

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Business Descriptor:

We are currently seeking an experienced professional to join The Global Asset Management team for Fixed Term Contract.

Principal Responsibilities

• To ensure timely and error-free reporting of transactions received at the Investor Service Centre.
• Manage customer communication effectively to have timely resolution
• Excel in distribution services & investor services with special focus on corporate customers
• Have close interface with service providers and highlight any discrepancies of gaps noticed in a timely manner
• Explore and process efficiency suggestions and contribute to achieving customer delight
• Comply with applicable regulatory requirements on qualifications required for the job profile
• Contribute to the knowledge management initiative of the customer service team.
• Contribution to recruitments / contingency / leave planning
• Ensure compliance with the process manual and FIM
• Excel in the monthly reporting process

Qualifications

• A good understanding of mutual fund/security markets
• NISM VA cleared with valid certification
• Good verbal and written communication, team and interpersonal skills
• The inclination to work in a client-facing role, with a bent of mind for ‘service’
• Graduate / minimum 1 plus years of experience in a client-facing role involving Service, Query Handling
• Knowledge of local language will be an advantage.

The location for this role is Delhi, India.