Client Support Executive

Key Responsibilities

• Handle inbound and outbound calls, emails, and customer inquiries related to US healthcare services.
• Assist patients, healthcare providers, insurance members, or clients with their queries.
• Provide information regarding insurance eligibility, benefits, depending on the assigned process.
• Resolve customer concerns professionally and within defined turnaround times.
• Maintain accurate customer records and update information in the CRM or relevant systems.
• Coordinate with internal departments to resolve complex issues.
• Follow HIPAA guidelines and maintain the confidentiality of sensitive healthcare information.
• Meet daily performance targets, including quality, productivity, customer satisfaction, and attendance.
• Escalate unresolved issues to the appropriate department or supervisor.
• Maintain professional communication and deliver a positive customer experience.

Eligibility Criteria

• Minimum qualification: Graduate (as per company requirements).
• Fresher and experienced candidates may apply.
• Good verbal and written communication skills in English.
• Basic computer knowledge and familiarity with MS Office.
• Strong problem-solving, listening, and customer-handling skills.
• Willingness to work in night shifts.
• Ability to work in a target-driven environment.

Preferred Skills

• Experience in customer support, BPO, or international voice processes.
• Knowledge of US healthcare, medical billing, insurance claims, or eligibility verification.
• Familiarity with CRM tools and healthcare platforms is an advantage.
• Understanding of HIPAA and healthcare data privacy requirements.

Salary and Benefits

• Salary: As per experience and company standards.
• Night-shift allowance, if applicable.
• Training and career development opportunities.
• Additional benefits as per company policy.

Ideal Candidates:

customer-oriented professional with strong communication skills, attention to detail, a positive attitude, and a willingness to learn US healthcare processes while delivering excellent client support.

Pay: ₹11,000.00 - ₹28,000.00 per month

Benefits:

• Provident Fund

Work Location: In person