Client Support Executive

Company Profile:

Lexplosion Solutions Private Limited is a leading LegalTech company providing legal risk management solutions in areas of compliance management, audits, contract lifecycle management, litigation management and corporate governance. Headquartered in Kolkata, India, Lexplosion’s vision and goal is to make the law more accessible and inclusive to businesses of all nature, scale and size.

Keeping in mind the growing need for a simple, yet effective solutions for the various legal processes and portfolios, Lexplosion merges disruptive technology with legal domain expertise to create solutions that increase efficiency and reduce costs while containing risk.

What You’ll Do

• Interact with clients to understand business requirements, challenges and expectations
• Gather, analyse and document requirements clearly
• Translate client requirements into actionable inputs for internal and technology teams
• Coordinate between clients, product, technology and operations teams
• Track project activities, deliverables and timelines
• Prepare reports, process documents, presentations and requirement documents
• Review data and reports for accuracy, completeness and inconsistencies
• Support client onboarding, product demonstrations and user training
• Identify process gaps and recommend practical improvements
• Follow up with stakeholders and ensure tasks are driven to closure

Must-Have Skills

• Strong verbal and written English communication
• Good knowledge of MS Excel, PowerPoint and Word
• Strong analytical and problem-solving ability
• Excellent documentation and presentation skills
• Ability to understand business processes and convert them into clear requirements
• Strong coordination and stakeholder-management skills
• Ability to manage multiple tasks and deadlines
• Attention to detail with a structured approach to work
• Confidence in interacting with corporate clients

Preferred Skills

• Exposure to Business Analysis, Operations, SaaS or client-facing roles
• Understanding of requirement gathering and process mapping
• Experience preparing MIS reports, trackers or management presentations
• Exposure to client onboarding or software training
• Basic understanding of technology and SaaS products
• Ability to quickly learn new tools and business processes

Qualification

Bachelor’s degree in any relevant discipline.

Fresh graduates with strong analytical, communication and presentation skills are also encouraged to apply.

What You’ll Gain

• Direct exposure to corporate clients and senior stakeholders
• Experience working with LegalTech and SaaS solutions
• Hands-on exposure to business analysis, project coordination and client management
• Opportunity to work closely with Product, Technology, Legal and Operations teams
• Strong career growth opportunities within the organization

We are looking for candidates who are analytical, organised, articulate and comfortable taking ownership of client requirements from discussion through execution.

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer relationship management: 2 years (Preferred)
• Customer acquisition: 2 years (Preferred)

Location:

• Mumbai, Maharashtra (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person