Client Delivery Analyst

Job Description

We’re reinventing the market research industry. Let’s reinvent it together. At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it. The Client Delivery Executive ensures accurate and timely delivery of consumer data to clients. This includes attribute and report maintenance, keeping data up to date; efficient ticket execution, resolving client queries; rigorous QC execution, guaranteeing data accuracy; and fostering a strong dictionary team relationship for consistent data definitions. They translate complex data into actionable insights, providing crucial support to clients. Responsibilities: Attribution: Complete attribution maintenance for all attribute types post set up, true and false hierarchies maintenance, Attribution QC (lifting alerts and comparison mapping checks) Attribution Global: Responsible for the Global Attributes (i.ie Brand Footprint) attribution maintenance in line with the global requirements Database Outputs: Produce and deliver databases to translate our stakeholders' requirements into reporting deliverables while providing analysis and supporting in data processing procedures related with business software. Bespoke Deliverables: Manage the maintenance of bespoke Deliverables User access & permissions: Ability to update and maintain user (s) access and permissions for all contracted data; Manage the change requests and/or Company re-name actions in relation in to User Access; and ability to manage the cyclical password reset process for training and reporting accounts Operations Relationships: A strong and effective partnership within the delivery teams (attribution, coding and best spoke reports) and the Governance Leads, ensuring a timely resolution to all client delivery queries, requests or issues Process and Continuous Improvement: Responsible for the quality of the output, checking and reviewing all executions have inputted into the system correctly and on time, to the defined quality standards Team, People and Self Development: Build knowledge of the Grocery Market to ensure understanding is present for Attributes and how they should be managed Proactively developing your understanding of Clients Permissions and how this links to their final output Engage with your line manager - seeking their feedback, input and contribution to your development - act upon it appropriately and asking for advice when relevant Build relationships internally, specifically with immediate team with the view to willingly offer help and support to others in the team where possible Actively participate in training programmes to develop the required skills and seeks opportunities to practice and apply what you have learned in training What You'll Bring to Numerator Requirements: Bachelors, Masters, Doctorate Degree Professional proficiency in stakeholder onshore language (English and French or Spanish or Portuguese) Excellent written and verbal communication skills Stakeholder management - ability to build and maintain strong relationships across regions. High knowledge of office automation in Excel - formulas Ability to make timely decisions with minor supervision Experience working in a previous Coding, product classification or reports delivery role is desirable Excel (advanced) SQL (basic) PowerBI (basic, desirable) R Studio (Basic Level - Desirable) Show more Show less