Client Account Manager – Associate / Lead Associate

Job Description

Position: Client Account Manager – Associate / Lead Associate

Location: Malad, Mumbai

Schedule: Full-time

Experience: Associate: 1–3 years | Lead Associate: 4 - 6 years

Education: Bachelor’s degree or equivalent

Role Overview

As a Client Account Manager, you will be the face of SecureSearch for our valued clients. You will manage end-to-end client relationships, ensure timely execution of background checks in line with SLAs, and proactively handle escalations and client needs. This role demands a proactive communicator, a detail-oriented executor, and a collaborative team player.

Key Responsibilities

Client Engagement & Relationship Management

Act as the primary point of contact for assigned clients

Understand client needs, expectations, and business cycles

Conduct regular review calls and feedback sessions to maintain high client satisfaction

Operational Oversight & SLA Management

Monitor all ongoing background verification requests for timeliness and quality

Ensure adherence to client-specific turnaround times (TAT) and service level agreements (SLA)

Escalate potential delays proactively and ensure timely resolution

Reporting & Analysis

Track and share daily/weekly/monthly reports and dashboards

Analyze trends in verifications, identify bottlenecks, and suggest process improvements

Collaboration & Coordination

Liaise with internal operations and compliance teams to ensure seamless case closures

Work closely with the tech support team for client-specific integration and support

Facilitate training sessions for clients on portals or updates when needed

Desired Attributes

Bachelor’s degree or higher in any field

1–3 years of experience in client servicing, preferably in background screening

Excellent verbal and written communication skills.

Attention to detail and strong quality orientation.

Ability to multitask and work independently.

Efficient email management and timely responses

Proficiency in MS Excel, MIS reporting, and client dashboards

Strong interpersonal and planning skills.

Pay: ₹250,000.00 - ₹600,000.00 per year

Work Location: In person