Channel Operations Specialist/Customer Support Associate

We are looking for a Channel Operations Specialist!

Company Description
RAKwireless is a leading innovator in the Internet of Things (IoT) industry, dedicated to simplifying design complexities and accelerating time-to-market through its modular IoT solutions. Established in 2014 and headquartered in Shenzhen, China, the company operates R&D centers in Beijing and Xi'an and maintains strategic partnerships across Asia, Europe, and the Americas.Driven by its "IoT Made Easy" philosophy, RAKwireless delivers high-performance, energy-efficient, and easy-to-deploy solutions for developers, system integrators, and IoT solution providers across a wide range of industries. Through its innovative hardware components and unified software ecosystem, RAKwireless aims to eliminate connectivity and interoperability barriers, empowering both emerging and established markets.

Join a dynamic IoT company that values collaboration, process excellence, and operational efficiency. If you enjoy organizing, supporting partners, and ensuring smooth execution of initiatives, this could be the perfect role for you!

Position: Channel Operations Specialist
Location: Palava, Dombivali

What You'll Do:
Support the rollout of new initiatives and programs for channel partnersCoordinate partner requests, inquiries, and support tickets to ensure timely resolutionMaintain communication and follow-ups with partners to foster strong relationshipsPrepare reports and track key operational metricsCollaborate with internal teams to improve processes and support business objectivesHelp manage schedules and ensure timely execution of partner-related activities

What We're Looking For:

• Strong communication skills: Clear and professional English (spoken and written)
• Organized and detail-oriented: Able to manage multiple tasks and priorities effectively
• Customer/partner-focused: Able to provide excellent support and maintain positive relationships
• Tech-savvy: Comfortable using CRM platforms or partner management systems, with hands-on experience in Zendesk or similar ticketing platforms
• Problem-solving skills: Able to handle requests and issues efficiently
• Prior experience in channel operations, partner support, or related roles is preferred (2+ years)
• Self-motivated and proactive: Able to work independently and suggest improvements

Location- iThink by Lodha, Palava, Opp to Xperia Mall, Dombival east

Working days- 5 days working. Sat & Sun fixed off

Candidate must communicate and written in english

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule
• Health insurance

Ability to commute/relocate:

• Dombivli, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience in processing sales orders?
• Do you have experience in handling email tickets/email queries of customers?

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Required)

Language:

• English (Required)

Work Location: In person