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Service Management Consultant Capgemini

6.0 - 10.0 years

6 - 14 Lacs

pune, bengaluru, mumbai (all areas)

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Job Description: We are seeking a dynamic and experienced ITSM Process Consultant to lead and execute end-to-end consulting engagements based on ITIL V3/V4 , ISO 20000 , and CMMI SVC frameworks. The ideal candidate will have a strong background in service strategy, process design, transformation programs, and continuous improvement initiatives. Key Responsibilities: Execute end-to-end process consulting projects aligned with ITIL, ISO 20000, and CMMI SVC models Strategize and design IT services and operating models Lead and manage transition/transformation programs Design ITOM frameworks and define governance models including DevOps, Agile, and SAFe Conduct process assessments and gap analys...

Posted 1 day ago

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