The ideal candidate should possess strong operational capabilities, business acumen, networking skills and the ability to turn ideas into successful on-ground experiences.
Key Responsibilities1. Centre & Retail Operations Management
- Oversee the overall day-to-day functioning of the centre, ensuring smooth and efficient operations.
- Maintain high standards of store presentation, visual merchandising, hygiene and customer hospitality.
- Ensure adherence to operational processes, inventory controls, security protocols and internal policies.
- Coordinate with internal teams, vendors and external stakeholders for seamless centre operations.
- Monitor operational expenses, resource utilisation and overall centre efficiency.
2. Sales & Business Performance
- Drive centre-level revenue targets and business performance.
- Monitor walk-ins, conversions, average transaction value and repeat customer engagement.
- Identify opportunities to improve customer acquisition and retention.
- Build strong relationships with walk-in customers, VIP clients and prospective customers.
- Work closely with the sales team to improve productivity and customer experience.
3. Community Building & Show Initiatives
- Identify, initiate and develop community-led engagement opportunities around the Mookuthi brand.
- Conceptualise and organise community shows, curated exhibitions, pop-ups, TMS events and collaborative experiences.
- Build relationships with artists, designers, creators, entrepreneurs, cultural groups and relevant communities.
- Identify potential venues, partners, collaborators and sponsors for community events.
- Develop an annual community engagement calendar aligned with the brand's objectives.
- Take ownership of end-to-end event execution, including planning, budgeting, coordination, promotion and post-event evaluation.
- Explore opportunities to convert community engagement into brand awareness, customer acquisition and business growth.
- Continuously identify innovative formats to make Mookuthi a destination for jewellery, culture, creativity and community.
4. Customer Experience & Brand Representation
- Ensure a premium and personalised customer experience at every touchpoint.
- Uphold Mookuthi's brand values, service standards and hospitality expectations.
- Develop long-term relationships with customers and community members.
- Handle customer feedback, escalations and service recovery effectively.
- Create memorable in-centre experiences that encourage repeat visits and referrals.
5. Team Leadership & Coordination
- Lead, mentor and supervise the centre team.
- Define responsibilities, monitor performance and ensure operational accountability.
- Coordinate with Sales, Marketing, Inventory, Production and Accounts teams.
- Conduct regular team reviews and ensure effective communication across functions.
- Identify training and development requirements for the team.
6. Reporting & Performance Monitoring
- Prepare and present periodic reports on centre performance, sales, footfall and customer engagement.
- Track event performance, attendance, leads generated, conversions and revenue contribution.
- Monitor budgets and ensure cost-effective execution of initiatives.
- Share actionable insights and improvement plans with management.
Pay: ₹20,000.00 - ₹55,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Provident Fund
Work Location: In person
