CEC-Subject Matter Expert-VRM-BRANCH BANKING-VRM

Job Role: Subject Matter Expert-VRM

• Subject Matter Expert-VRM (SME) responsible to close Life Insurance and General Insurance from the leads Transferred from Relation Manager.

• Collaborating with fulfilment to ensure best in class conversion ratios.

• Adherence to Standards of Performance.

• Measure of outcomes – NPS and Sales Quality

• Adherence to Information Security norms & quality process norms.

• This skill will also do sales with the leads Transferred to them.

• Responsible for quality communication and productivity.

• Complete the logs specified by the process (End-of-day target).

• To be aware of and comply with any updates about the process.

• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
  

Job Requirements:

• Should be a least graduate.

• Should not have employment gap for more than a month.

• Should have at least completed a 2 year in current org.

• Better soft skills – conversational skills and English versant scores 7+.

• Flexible to work on rotational week offs.

• Experience in selling Insurance.