Sprinklr Senior Manager Sigma Allied Services

12.0 - 18.0 years

10 - 15 Lacs

Pune, Bengaluru, Mumbai (All Areas)

Hybrid

Knowledge of solution designs,Level: Manager ,Sr. Manager Areas of Work: Sprinklr- Product Solution Consulting, Pre-Sales & Implementation Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Years of Exp: 12 -18 years Understand market and customer challenges, Help in promoting and providing Sprinklr Unified CXM solutions to customers, Drive Partner support activities, Act as a subject matter expert on Sprinklr Unified CXM, Experience working with Customer Service Operations, Experience implementing Omnichannel self-service/IVR and Omni-Channel Orchestration Routing, In-depth knowledge and know-how of Customer Service Operations, Contribute to client RFP by crafting and delivering engaging presentations , Proactively identifying customer needs through a technical benefits assessment, Experience with Cloud contact center technologies.

Posted 1 month ago

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Hiring_Sprinklr-Analyst/Consultant Sigma Allied Services

2.0 - 7.0 years

5 - 15 Lacs

Hyderabad, Gurugram, Bengaluru

Work from Office

Dear Candidate, Please find the attached Job Description for Sprinklr role. Apply understanding of industry-specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc.) Deploy a strong designing skill : Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc...), quality monitoring, WFM, Gamification, Recording, etc. Should; be able to envision and design AI-powered customer and employee experience enhancements of the future. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: . Plan, design, implementation, configuration of Sprinklr chosen platform with our clients Act as a subject matter expert on Sprinklr service, providing expertise on CCaaS transformation client projects across the entire delivery lifecycle Possess a deep understanding of Sprinklr Service solution architecture, capabilities, and hands-on configurations to activate those capabilities. Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Sprinklr unified CXM with enterprise systems Work Experience related to CICD tools. Stay current with intensive training and maintain updated Sprinklr certifications. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Maximize application design and development experience: Implement the orchestration platform of Sprinklr preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Good to know Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service

Posted 2 months ago

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