2.0 - 6.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a Customer Care Lead at our company, you will be responsible for overseeing post-purchase customer interactions, ensuring high customer satisfaction levels, and optimizing operational efficiency. Your role will involve leading a team, managing customer orders and returns, coordinating with couriers, and reducing return-related issues. You should possess strong leadership skills, fluency in Hindi and English, and a data-driven approach to improving customer success metrics. **Key Responsibilities:** - Lead and manage the customer success team to drive performance, motivation, and operational excellence. - Accurately verify and confirm customer orders for prompt processing. - Swiftly handle...

Posted 1 day ago

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