Call centre supervisor

Job Responsibilities:

* Supervise and manage daily call centre operations.

* Lead, motivate, and guide the telecaller team.

* Monitor daily calls, team performance, and productivity.

* Ensure proper communication with customers and candidates.

* Handle customer queries, complaints, and escalations.

* Train new employees and improve team communication skills.

* Maintain daily reports and attendance records.

* Support the team in achieving daily and monthly targets.

* Coordinate with management and provide performance updates. Skills Required:

* Good communication and leadership skills.

* Basic computer knowledge.

* Team management and problem-solving skills.

* Ability to handle pressure and meet targets.

Experience: Freshers / Experienced (as per company requirements).

Salary: Based on skills and experience.

Pay: ₹12,000.00 - ₹49,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Paid sick time

Work Location: In person