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Bavya health Service Pvt Ltd
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Call Centre Supervisor

Call Centre Supervisor

Bavya health Service Pvt Ltd

0 years

|

0 Lacs

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

reporting software

Work Mode

On-site

Job Type

Full Time

Job Description

Roles And Responsibilities:

Take over the duties of the previous shift supervisor and take notes on pending tasks and issues.
Supervisor has to conduct the pre – briefing and post briefing sessions
Supervisor has to plan the roster for upcoming week/month to their teams
Monitor all the live calls of ERO for process adherence and guide them
Check manpower availability as per roster, if deviation is found appraise the Manager.
Conduct pre-briefing to the reporting agents with the help of the Quality Control team.
Managing agents breaks, login-logout and operations.
Appraise concerns regarding any System/Software/infrastructural problems and log them.

Job Type: Full-time

More Jobs at Bavya health Service Pvt Ltd

Call Centre Supervisor

mangalagiri

Experience: Not specified

Salary: Not disclosed

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Bavya health Service Pvt Ltd

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