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Call Center Trainer – Life Insurance

Global Edge Elite

2 - 5 years

3 Lacs

India

Posted:4 days ago

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Job Description

Call Center Trainer – Life Insurance

Experience: 2–5 years
Industry: Life Insurance / BPO / Call Center

Job Responsibilities:

  • Train new and existing agents on life insurance products, processes, and sales techniques.
  • Provide training on customer handling, objection handling, and sales conversion.
  • Ensure compliance with IRDAI guidelines and company policies.
  • Conduct assessments, call quality reviews, and refresher training.
  • Monitor agent performance and identify training needs.
  • Coordinate with Operations and Quality teams to improve productivity and sales performance.

Requirements:

  • Graduate in any discipline.
  • Experience in call center training, preferably in life insurance.
  • Strong knowledge of life insurance products and telesales processes.
  • Excellent communication, presentation, and coaching skills.
  • Good knowledge of MS Excel and PowerPoint.

Pay: ₹26,000.00 - ₹32,000.00 per month

Work Location: In person

Skills Required

Call Center Life Insurance BPO Sales Customer Handling Call Quality Training Needs Telesales Coaching MS Excel Powerpoint Voice process (calls)

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Job Type

Full Time

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