Job
Description
As a Business Incident & Continuity Manager at Chase, your role is crucial in proactively minimizing disruptions to customers during incidents and ensuring robust resiliency planning. You will be responsible for two core roles: 1. Business Incident Responsibilities: - Drive incident management activities within Contact Center, servicing, and Operations - Lead incidents to resolution through support engagement - Document post-incident details for root cause analysis - Assess business impact across various areas - Communicate timely updates to operations and customers - Provide ongoing progress updates to Senior Management - Prioritize incidents based on various impacts - Cultivate a culture that reduces repeat incidents - Track and report on root cause and After-Action Report - Build relationships with Operation Managers and stakeholders - Provide on-call support during weekends and holidays 2. Business Resiliency Responsibilities: - Conduct Business Impact Analyses and Risk Assessments - Ensure effective Business Continuity Plans globally - Review, maintain, update, and test business continuity documentation - Drive group chats and bridge calls effectively - Lead with influence under pressure - Demonstrate excellent written and verbal communication skills - Manage conflict situations and make quick decisions - Utilize business analytical skills for reporting and governance - Stay updated on external market knowledge and trends - Utilize problem-solving, analytical, and time management skills Qualifications and Experience: - Bachelor's degree preferred - 5 years of experience in Business Continuity/Incident Management - Experience in the financial sector/Operations preferred - Excellent communication and collaboration skills - Relevant Resiliency Certification/Qualifications beneficial (CBCI, AMBCI, MBCI) At Chase, you will be part of a global technology team that values diversity, professional growth, and career development. Join us in tackling big challenges that impact people and companies worldwide. JPMorgan Chase & Co. offers innovative financial solutions and recognizes the strength that diverse talents bring to the workforce. As an equal opportunity employer, we value diversity and inclusion in our company. We make reasonable accommodations for applicants' and employees' needs in accordance with applicable laws. As a Business Incident & Continuity Manager at Chase, your role is crucial in proactively minimizing disruptions to customers during incidents and ensuring robust resiliency planning. You will be responsible for two core roles: 1. Business Incident Responsibilities: - Drive incident management activities within Contact Center, servicing, and Operations - Lead incidents to resolution through support engagement - Document post-incident details for root cause analysis - Assess business impact across various areas - Communicate timely updates to operations and customers - Provide ongoing progress updates to Senior Management - Prioritize incidents based on various impacts - Cultivate a culture that reduces repeat incidents - Track and report on root cause and After-Action Report - Build relationships with Operation Managers and stakeholders - Provide on-call support during weekends and holidays 2. Business Resiliency Responsibilities: - Conduct Business Impact Analyses and Risk Assessments - Ensure effective Business Continuity Plans globally - Review, maintain, update, and test business continuity documentation - Drive group chats and bridge calls effectively - Lead with influence under pressure - Demonstrate excellent written and verbal communication skills - Manage conflict situations and make quick decisions - Utilize business analytical skills for reporting and governance - Stay updated on external market knowledge and trends - Utilize problem-solving, analytical, and time management skills Qualifications and Experience: - Bachelor's degree preferred - 5 years of experience in Business Continuity/Incident Management - Experience in the financial sector/Operations preferred - Excellent communication and collaboration skills - Relevant Resiliency Certification/Qualifications beneficial (CBCI, AMBCI, MBCI) At Chase, you will be part of a global technology team that values diversity, professional growth, and career development. Join us in tackling big challenges that impact people and companies worldwide. JPMorgan Chase & Co. offers innovative financial solutions and recognizes the strength that diverse talents bring to the workforce. As an equal opportunity employer, we value diversity and inclusion in our company. We make reasonable accommodations for applicants' and employees' needs in accordance with applicable laws.
