Business Analyst

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

The Business Analyst III supports the Business Operations function and strategy execution through operational governance, performance reporting, data analysis, capacity and capability planning, and training coordination. The role converts business, workforce, and learning data into actionable insights, helps align resource capacity and skills with delivery demand, and uses AI and automation as essential tools to improve productivity, reporting quality, and decision support.

What you will do:

Business Operations and Governance

• Support the Business Operations rhythm, including operational reviews, scorecards, KPI tracking, action management, and leadership reporting.
• Partner with Delivery, Finance, Workforce Management, HR, Sales, and technical stakeholders to execute business priorities.
• Maintain governance calendars, standardized reporting, data controls, and disciplined closure of actions, risks, and dependencies.
• Analyze operational performance and provide concise insights and recommendations to support leadership decisions.

Business Strategy and Execution Support

• Support business strategy execution by translating leadership priorities into operating plans, metrics, initiatives, and tracked actions.
• Analyze operational, workforce, capacity, and capability data to identify strategic risks, improvement opportunities, and resource implications.
• Prepare scenario-based insights and concise management views that support prioritization and business decisions.
• Monitor strategic initiatives, milestones, dependencies, and expected outcomes through the Business Operations governance rhythm.

Capacity and Capability Planning

• Support integrated capacity and capability planning by comparing delivery demand, available workforce capacity, skills supply, utilization, location, and readiness.
• Maintain resource-capacity views and capability inventories by country, technical tower, role, proficiency, and strategic priority.
• Identify capacity constraints, critical skill gaps, surpluses, and emerging capability requirements; recommend hiring, redeployment, cross-skilling, or training actions.
• Coordinate with delivery and workforce leaders to monitor agreed workforce and capability actions and their impact on business readiness.
• Prepare scenario-based views that support quarterly and annual workforce, utilization, and capability planning.

Training and Capability Development

• Coordinate role-based learning plans, technical enablement, professional certifications, mandatory learning, and capability-development programs.
• Use capability gaps and demand forecasts to prioritize training interventions and target the appropriate employee populations.
• Monitor enrollment, completion, certification status, expiry dates, compliance, training investment, and measurable program outcomes.
• Support training-budget planning, funding requests, utilization tracking, provider coordination, purchasing processes, and reconciliation.
• Promote knowledge sharing, communities of practice, and reusable learning assets across distributed teams.

Data Management, Analytics and Visualization

• Manage, reconcile, and analyze operational, workforce, capacity, skills, learning, and certification datasets.
• Use advanced Microsoft Excel capabilities, including PivotTables, lookups, complex formulas, Power Query, and reporting automation.
• Develop dashboards and management views using Microsoft Power BI or comparable visualization tools.
• Improve data definitions, quality, traceability, controls, reporting consistency, and confidentiality.
• Translate detailed data into trends, risks, opportunities, and clear executive-level narratives.

AI and Automation Capabilities

• Use AI and automation as core working capabilities for business analysis, capacity and capability planning, reporting, forecasting, knowledge synthesis, and process improvement.
• Apply tools such as Microsoft Copilot, Power Automate, Power Query, and Power BI to automate recurring workflows and accelerate insight generation.
• Identify and implement practical generative AI use cases for data interpretation, scenario development, management summaries, learning support, and stakeholder communications.
• Partner with data, technology, and process owners to define requirements, validate automated solutions, and drive adoption.
• Maintain human oversight, source validation, data protection, access controls, and responsible-use practices for AI-generated outputs.

Continuous Improvement and Stakeholder Management

• Apply structured problem solving and root-cause analysis to operational, data, capacity, skills, and adoption challenges.
• Simplify processes, reduce manual effort, improve user experience, and establish repeatable operating practices.
• Communicate effectively with senior leaders, country and delivery managers, technical teams, Finance, HR, employees, and external providers.
• Drive assigned actions and improvement initiatives through implementation, measurement, and closure.

What you need to bring:

Required Qualifications

• 10+ years of relevant experience in business operations, business analysis, workforce planning, capacity or capability planning, professional services operations, PMO, or a related function.
• Graduate degree, preferably in Business Administration, Operations Management, Commerce, Finance, Human Resources, Data Analytics, or a related discipline.
• Demonstrated experience in operational governance, performance reporting, stakeholder coordination, and data-driven decision support.

Demonstrated experience supporting business strategy and execution, including planning, analytical decision support, initiative tracking, and translating strategic priorities into operational actions.

• Experience supporting workforce capacity planning, skills or capability planning, training coordination, or resource readiness activities.
• Strong Microsoft Excel, spreadsheet management, data analysis, and visualization skills; Power BI experience is preferred.
• Demonstrated practical proficiency with AI and automation tools for analysis, reporting, workflow improvement, or decision support.
• Strong analytical thinking, attention to detail, structured problem solving, planning, and execution discipline.
• Excellent written, verbal, presentation, and stakeholder-management skills in a matrixed and geographically distributed organization.

Preferred Qualifications

• Working knowledge of technology services or professional services delivery, including common technical domains, service-delivery roles, and skills dependencies.
• Technical knowledge or prior experience working with infrastructure, cloud, networking, security, data, AI, or related technology teams is advantageous but not mandatory.
• Professional certification in project management, data analytics, quality, learning and development, or continuous improvement, such as PMP, PRINCE2, Lean Six Sigma, or Microsoft Power BI Data Analyst.
• Experience with enterprise resource, skills, talent, learning, workforce-planning, or portfolio-management platforms.
• Exposure to training-provider or vendor coordination and related budget or procurement processes.

Core Competencies

• Business operations and governance
• Capacity and capability planning
• Workforce and resource analytics
• Training and capability development
• Data management and advanced Excel
• Power BI and data visualization
• Required AI-enabled analysis and workflow automation
• Structured problem solving and continuous improvement
• Stakeholder management and cross-functional collaboration
• Executive communication, planning, and follow-through

Ideal Candidate Profile

The ideal candidate is a hands-on Business Operations professional who combines business strategy awareness, strong analytical and operational capability with practical experience in capacity and capability planning, training coordination, and workforce readiness. The individual should be able to connect delivery demand with available capacity and skills, identify gaps, translate data into clear actions, and work across business and technical stakeholders. Practical AI proficiency is required, while technical-domain knowledge is advantageous and will help the candidate understand capability requireme

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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