Business Analyst

Key Responsibilities

• Analyze and document business processes, requirements, and user needs.
  
• Collaborate with product owners, developers, architects, UX designers, and business stakeholders to define solutions.
  
• Support the design and evolution of e-commerce capabilities across web, mobile, content, checkout and customer domains.
  
• Translate business requirements into functional specifications, user stories, and acceptance criteria.
  
• Facilitate workshops, requirement gathering sessions, and solution discussions.
  
• Assess the impact of changes across systems, processes, and customer journeys.
  
• Act as an integrator between multiple IT teams like Product, Price and Personal Assistant.
  
• Monitor platform performance and identify opportunities for improvement.
  
• Support testing, releases, and post-release validation to ensure delivered solutions meet expectations.
  
• Drive alignment between business goals, customer experience, and technical feasibility.

What We're Looking For

• Experience as a Business Analyst, Functional Analyst, Solution Analyst, or similar role.
  
• Strong analytical and problem-solving skills.
  
• Ability to communicate effectively with both business and technical stakeholders.
  
• Experience working in Agile product teams.
  
• Understanding of digital customer journeys and e-commerce processes.
  
• Experience translating complex business challenges into practical solutions.
  
• Strong stakeholder management and facilitation skills.

Nice to Have

• Experience with e-commerce platforms, digital products, or omnichannel retail environments.
  
• Familiarity with web technologies, customer-facing applications, and digital ecosystems.
  
• Knowledge of SEO principles and website optimization is considered a plus, but is not required.
  
• Experience with analytics, personalization, customer engagement, or digital marketing platforms is an advantage.