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Servicenow Business Analyst- ITSM Capgemini

7.0 - 12.0 years

8 - 15 Lacs

pune, chennai, bengaluru

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Description and Location Key Accountabilities • Understand the current as is processes” • Requirement specification for enhancement requests for existing ITSM/ITOM tools and processes • Leading various ITSM customer working and focus groups to solicit requirements • Direct interaction with customers – as well as on and off-shore development teams • Identify areas of process and tooling improvement • Ensure gaps are clearly defined and assessed • Functional specification of “target state” processes • Work closely with the development teams throughout all phases • Produce test strategies and engage actively in the testing phase • Coordinate user acceptance testing with key project stakeholders...

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