Business Advisory Associate

Skill required: Supply Chain - Automotive Supply Chain
Designation: Business Advisory Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our services You will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products. Analyze, improve and optimize automotive supply chains to make them more effective, efficient and resilient through digitization.
What are we looking for? Responsibilities of EBT ( Emergency Backorder Team) • Negotiate orders, coordinate shipments, and oversee related activities of third-party vendors to ensure part orders flow effectively through systems and processes in accordance with our organization s customer service standards with the goal of reducing customers machine down-time. •Navigating through multiple software platforms and prioritizing daily responsibilities and job goals •Strong written and verbal communication skills • Provide problem resolution to the dealer in a clear, precise, and empathetic manner. •Ensure all inquiries and responses meet or exceed standards to maximize dealer satisfaction. • Understanding traffic transportation rules and regulations such as, carriers, weight constraints and shipping charges • Understanding and striving to meet or exceed contact center metrics while providing excellent, consistent, ‘world-class’ customer service. Responsibilities of EBT ( Emergency Backorder Team) • Negotiate orders, coordinate shipments, and oversee related activities of third-party vendors to ensure part orders flow effectively through systems and processes in accordance with our organization s customer service standards with the goal of reducing customers machine down-time. •Navigating through multiple software platforms and prioritizing daily responsibilities and job goals •Strong written and verbal communication skills • Provide problem resolution to the dealer in a clear, precise, and empathetic manner. •Ensure all inquiries and responses meet or exceed standards to maximize dealer satisfaction. • Understanding traffic transportation rules and regulations such as, carriers, weight constraints and shipping charges • Understanding and striving to meet or exceed contact center metrics while providing excellent, consistent, ‘world-class’ customer service.
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts