3.0 - 7.0 years

0 Lacs

haryana

On-site

As a member of the PSA team at TikTok, your role will be crucial in bridging the gap between internal stakeholders and BPO partners to elevate the quality performance and ensure market health assurance of the Video, Features, and SpecQ moderation ecosystem. Your mission will involve aligning market strategies, policies, and initiatives to achieve optimal quality outcomes in close partnership with the broader Partner Success team. - **Performance & Governance**: - Monitor site- and market-level quality metrics (NSM/KOM), conduct root cause analyses, and provide insights for business reviews. - **Partner Engagement**: - Build strong relationships with BPO leads (Quality, Training, Ops), advoca...

Posted 3 days ago

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